www.coconutmatter.com is operated by Coconut Matter Limited.

The following terminology applies to these Terms and Conditions:

“Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions.
“The Company”, “Ourselves”, “We” and “Us”, refers to Coconut Matter Limited.
“Party”, “Parties”, or “Us”, refers to both the Client and The Company, or either the Client or The Company.
The Company offers this website, including all information, tools and services available from this website to You, the user, conditional upon your acceptance of all the Terms, Conditions, Policies and Notices stated here.
By visiting this website and / or purchasing from it, you are engaging in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service”, “Terms”), including those additional Terms and Conditions and Policies referenced herein and/or available by hyperlink. These Terms of Service apply to all Users of the website, including without limitation Users who are browsers, vendors, customers, merchants, and / or contributors of content.
Read these Terms of Service carefully before accessing or using the website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the Terms and Conditions of this Agreement, then you may not access the website or use any of its Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current website or store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is Your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

YOUR OBLIGATION

By agreeing to these Terms of Service, you represent that you are at least 13 years of age. If you are under the age of 13, you can use the Services only in conjunction with, and under the supervision of, a parent or guardian.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

PRODUCTS AND SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colour and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

RETURN POLICY

At Coconut Matter we aim to provide high quality goods that are free from any faults or damages. If you are not entirely satisfied with your purchase, please contact us – we are here to help.
If you would like to return an item to us, please email hello@coconutmatter.com within 7 days of purchase. Please inform us first before sending the products back in its original packing to us. If we are not informed of the return, the item may not be properly identified. This may result in a delay with addressing your concerns or processing any refund.

PRIVACY POLICY

We are committed to protecting your personal data (together, the “Data”) in accordance with the Personal Data (Privacy) Ordinance (Cap 486) of the Hong Kong Special Administrative Region of Peoples’ Republic of China and internationally recognized standards of Data privacy protection.
The following discloses our data gathering and dissemination practices relating to our website and other services that we may make available from time to time to users in Hong Kong (together, the “Services”). We will not share your Data with anyone except as described in this Privacy Policy (this “Policy”). By using the Services, you consent to the collection and use by us of any personal and other data you provide whilst using the Services in accordance to this Policy.
If you have further questions about how we collect, store and use your Data, or in order to access or correct your Data, please contact us as follows:
Email us
Subject: Website Privacy
Using the Services
You can use the Services without providing any Data. You may also be able to set the security settings on your browser to prevent certain tracking and logging features. If you do that, the Services may be less functional for you.
There are times when you may choose to give us personal data about yourself. For example, you may wish to register, make purchases, read articles and view data, receive e-mails from us, receive invitations to attend events, participate in discussions, preview new services, or participate in special promotions. If you register to use the Services or if you conduct transactions with us, we will collect data about the transactions you engage in and your other activities. We need certain data from you to register you, authenticate you, process your entries and payments, and send goods to you, as necessary.

Kinds of Data We Collect

Without limitation, any of the following Data may be collected by us from time to time:
• name;
• date of birth;
• gender;
• job title;
• profession;
• contact data such as email addresses and telephone numbers;
• demographic data such as post code, preferences and interests;
• financial data such as credit / debit card numbers;
• IP address (automatically collected);
• web browser type and version (automatically collected);
• operating system (automatically collected);
• a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected).

Use of data

We may use the Data we collect from you when you purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalize your shopping experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To process your transactions even quicker.
• To administer a contest, promotion, survey or other site feature.
• To send periodic emails
If you have opted-in to receive our e-mail newsletter, we may send you data and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service data, etc. If you would no longer like to receive promotional e-mail from us, please click the “unsubscribe” link on the bottom of each e-mail newsletter. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails.
To protect your privacy and security, we will also take reasonable steps to verify your identity, such as requiring a password and user ID, before granting access to your Data. While we strive to protect our user’s Data and privacy, we cannot guarantee the security of any data you disclose online, and you do so at your own risk.

Third party providers

We may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment processing, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services do not have access to certain Data provided by Users of this Website.
Any Data used by such parties is used only to the extent required by them to perform the services that Coconut Matter requests. Any use for other purposes is strictly prohibited.

Link to other websites

This Website may, from time to time, provide links to other websites to enrich your experience with us. We have no control over such websites and are in no way responsible for the content thereof. This Term of Services does not extend to your use of such websites. Users are advised to read the Terms and Conditions of other websites prior to using them.

Security

We implement a variety of security measures to maintain the safety of your Data. Your Data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the Data confidential.
When you place orders or access your Data, we offer the use of a secure server. All sensitive/credit data you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Cookies

We use cookies to improve your experience of using the Website and to improve our range of products and services. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the Data collected on our behalf except to help us conduct and improve our business.

Data disclosure

We do not sell, trade, or otherwise transfer to outside parties your Data unless we provide you with advance notice, except as described below. The term “outside parties” does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this Data confidential.
Only employees who need access to your Data to perform a specific job are granted access to your Data. We may also release your Data when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
We retain the right to provide non-personally identifiable visitor data to other parties for marketing, advertising, or other uses.
While we use industry-standard precautions to safeguard your Data, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.
To delete all of your online account Data from our database, sign into the “My Account” section of our website and remove your shipping addresses, billing addresses & payment data. Please note that we may maintain Data about an individual sales transaction in order to service that transaction and for record keeping.

SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless Coconut Matter and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

STRATEGIC TRANSACTION

We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Coconut Matter Limited. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
In the event that any Data submitted by Users is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region.

CHANGES TO THIS TERM OF SERVICE

We reserve the right to change this Term of Service as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Service on your first use of the Website following the alterations.

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