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What is your exchange policy?
We are happy to exchange any product that is still in its original packaging within seven (7) days of receiving the order. Email with your order number and the product you do like to exchange, and we'll send a label for you to ship them back.
We offer free exchange postage for Hong Kong orders. exchange postage is not provided for international orders. Once we receive the products, we will arrange exchange for the product.
What is your return policy?
We are happy to return any product that is still in its original packaging within seven (7) of receiving the order. Email with your order number and the product you do like to return, and we'll send a label for you to ship them back.
We offer free return postage for Hong Kong orders. Return postage is not provided for international orders. Once we receive the products, we will arrange return for the product.
What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, sorry about that! Email us and we’ll be sure to get you the Coconut Matter you ordered!