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FREE International Postal delivery when you spend HK$550 or more.

Your order shall be packed on the same day and, as soon as your package is shipped, you shall receive a shipment notification with a tracking number.

The COVID-19 pandemic has destabilised global shipping, some destinations may experience extended delays. 

We are currently shipping Austria, Australia, Belgium, Bulgaria, Canada, China, Denmark, Finland, France, Germany, Greece, Indonesia, Israel, Japan, Netherlands, Macao SAR, Norway, Philippines, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United States, and within Hong Kong.  

Orders may be subject to import taxes, customs duties, and/or fees imposed by the destination country. Please look up your country's duty regulations to see if duties apply to your order. Coconut Matter does not have any responsibility on these additional charges that may apply.

You shall receive notification when your order is in transit with your tracking number. You shall also received an email notification when order is delivered or if there is a failed delivery. You may also go to TRACK ORDER on our top menu to check real time status of your delivery.

If you have any questions regarding your order, please email us.

You may edit your shipping address in "My Account". If your order is shipping to an incorrect address, email us within 24hours with correct address.

We pack and ship all orders directly from our workshop in Hong Kong, except for Philippines orders, which are pick and packed from our fulfilment centre in Manilla. 

We are happy to exchange any product that is still in its original packaging within seven (7) days of receiving the order. Email with your order number and the product you do like to exchange, and we'll send a label for you to ship them back.

We offer free exchange postage for Hong Kong orders. exchange postage is not provided for international orders. Once we receive the products, we will arrange exchange for the product.

We are happy to return any product that is still in its original packaging within seven (7) of receiving the order. Email with your order number and the product you do like to return, and we'll send a label for you to ship them back.

We offer free return postage for Hong Kong orders. Return postage is not provided for international orders. Once we receive the products, we will arrange return for the product.

If you received a product different from the one that you ordered, sorry about that! Email us and we’ll be sure to get you the Coconut Matter you ordered!

We do not use commonly known allergens such as synthetic fragrances and preservatives, or baking soda in our products.

Full ingredient list is disclosed on our packaging as well as on our website. You can check the list and avoid the product if there are ingredients you are sensitive to.

In the unlikely case of an allergic reaction (such as itching or rashes) after using our products, we recommend that you stop using the product immediately and consult your doctor.

If you remain concerned after checking our ingredient list, the next step is patch testing. Apply a small amount of our product on the upper part of your inner arm and leave it for 24 hours. If you don't see or feel any reaction, the product is probably safe to use.

If you are using our deodorant, do not use whitening products nor acidic products. Over applying may cause irritation - 2 to 4 glides should work. Avoid applying deodorant right after shaving since your skin has just been ‘exfoliated’ and is at its most vulnerable.

Got questions about our ingredient list? Send us an email at care@coconutmatter.com so we can help!

Please also contact us at care@coconutmatter.com within 48 hours of experiencing the allergic reaction with the below info:

• The type of reaction you experienced
• How long after applying the product did the allergic reaction occur
• A photo of the reaction

If we identify that the product(s) purchased caused the allergic reaction, we will refund you the purchase price of the said product(s) via a Coconut Matter store gift card.

Please note that Coconut Matter reserves the right to request a Doctor’s letter. Allergy returns must be reported within 30 days of purchase.