Other FAQ's

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Can I use more than one discount code?

You can use one discount code at a time.

How can I receive free samples?

Average cost of our products is less than three cups of Starbuck coffee. Sampling is one of the major waste in the beauty industry. Just think of all the small sized products in your bathrooms and the landfills. Plus we think you’ll love our products, and would buy a full sized anyway.

Make sure to join our CocoTribe to enjoy special promotions to try our products.

I want to talk to someone about your products or share an idea.

We love to hear from our customers. Ask anything and get a quick, personal reply, Get in touch

Delivery

How fast is shipping?

FREE International Postal delivery when you spend HK$550 or more.

Your order shall be packed on the same day and, as soon as your package is shipped, you shall receive a shipment notification with a tracking number.

The COVID-19 pandemic has destabilised global shipping, some destinations may experience extended delays. 

Destination Estimated Delivery Shipping fee

Hong Kong

2-3 business days

HK$30

Philippines

3-8 business days

HK$30

Asia

7-14 business days

HK$35

Rest of the world

7-14 business days

HK$60 

Where does Coconut Matter ship to?

We are currently shipping Austria, Australia, Belgium, Bulgaria, Canada, China, Denmark, Finland, France, Germany, Greece, Indonesia, Israel, Japan, Netherlands, Macao SAR, Norway, Philippines, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United States, and within Hong Kong.  

How about custom and taxes ?

Orders may be subject to import taxes, customs duties, and/or fees imposed by the destination country. Please look up your country's duty regulations to see if duties apply to your order. Coconut Matter does not have any responsibility on these additional charges that may apply.

How do I check the status of my order?

You shall receive notification when your order is in transit with your tracking number. You shall also received an email notification when order is delivered or if there is a failed delivery. You may also go to TRACK ORDER on our top menu to check real time status of your delivery.

If you have any questions regarding your order, please email us.

How can I edit my shipping address?

You may edit your shipping address in "My Account". If your order is shipping to an incorrect address, email us within 24hours with correct address.

Where does my order ship from?

We pack and ship all orders directly from our workshop in Hong Kong, except for Philippines orders, which are pick and packed from our fulfilment centre in Manilla.