Delivery
How fast is shipping?
FREE Postal delivery when you spend HK$500 (US$65) or more. Enjoy fast, FREE Courier delivery for order HK$1200 (US$150) or more, depending on destinations.
Your order shall be packed on the same day and, as soon as your package is shipped, you shall receive a shipment notification with a tracking number.
The COVID-19 pandemic has destabilised global shipping, some destinations may experience extended delays.
| Destination | Rest of the world | Shipping fee |
|
Postal Delivery |
8-15 business days |
from US$8.50 |
|
Courier Delivery |
2-5 business days |
from US$26 |
| Destination | Asia | Shipping fee |
|
Postal Delivery |
7-14 business days |
from US$7 |
|
Courier Delivery |
2-5 business days |
US$26 |
| Destination | Hong Kong | Shipping fee |
|
SF Express delivery |
2 -3 business days |
HK$30 |
|
Hand Delivery |
1-2 business days |
HK$80.00 |
Where does Coconut Matter ship to?
We are currently shipping Austria, Australia, Belgium, Bulgaria, Canada, China, Denmark, Finland, France, Germany, Indonesia, Israel, Italy, Japan, Macao, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Singapore, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom and USA, and within Hong Kong. Shipping to all other countries are suspended due to the pandemic. We are constantly updating this list.
How about custom and taxes ?
Orders may be subject to import taxes, customs duties, and/or fees imposed by the destination country. Please look up your country's duty regulations to see if duties apply to your order. Coconut Matter does not have any responsibility on these additional charges that may apply.
Why is the tracking number not showing up?
For international destinations, local postal service will provide delivery status only when your order arrives at its destination country.
If your tracking number isn’t updating or working at all, please email us.
How can I edit my shipping address?
You may edit your shipping address in "My Account". If your order is shipping to an incorrect address, email us within 24hours with correct address.
Where does my order ship from?
We pack and ship all orders directly from our workshop in Hong Kong, except for Philippines orders, which are pick and packed from our fulfilment centre in Manilla.
