Delivery

When will my order ship?

Orders are processed within 1-2 business days. Typical delivery schedule below:

Destination Delivery
Hong Kong 1 to 2 business days
USA and ASIA 5 to 8 business days
CANADA and EUROPE 7 to 14 business days
REST OF THE WORLD 7 to 14 business days

As soon as your package is shipped, you will get a shipment notification with a tracking number. Delays may occur when your order is held by for customs clearance.

Where does Coconut Matter ship to?

Coconut Matter currently ships to the United States, Taiwan, Canada, Mexico, Brazil, France, Belgium, Germany, Netherlands, Switzerland, Luxembourg, United Kingdom, Portugal, Denmark, Finland, Norway, Sweden, Iceland, Latvia, Poland, Austria, Hungary, Slovenia, Serbia, Turkey, Israel, Lebanon, Russia, Mainland China, Japan, South Korea, Macao, Viet Nam, Cambodia, Singapore, Malaysia, Thailand, Philippines, Indonesia, Australia, New Zealand and South Africa.

If your country is not listed but are interested in ordering, please email us. We will get back to you with a shipping quote.

How about custom and taxes ?

Orders may be subject to import taxes, customs duties, and/or fees imposed by the destination country. Please look up your country's duty regulations to see if duties apply to your order. Coconut Matter does not have any responsibility on these additional charges that may apply.

Why is the tracking number not showing up?

For international destinations, local postal service will provide delivery status only when your order arrives at its destination country. For local shipping, Hong Kong Post will send SMS to your phone if collection is required.

If your tracking number isn’t updating or working at all, please email us.

How can I edit my shipping address?

If your order is shipping to an incorrect address, email us within 24hours with correct address.

How do you pack my order?

Your order is shipped in a cardboard box, filled with kraft paper and sealed with kraft paper tape – totally biodegradable/compostable! Sometimes, you may see reused packing materials in your delivery.

Join us in making the world a greener place - repurpose the box and reuse the kraft paper.

Where does my order ship from?

All orders are currently being shipped from Hong Kong. To avoid creating new carbon footprint, we ship with local postal service which uses cargo space within passenger aircrafts. This does means delivery time is subject to flight availability.