Delivery
How fast is shipping?
Next day shipping. FREE standard delivery if you spend $65 and more. FREE rush delivery for order above US$100, depending on destinations.
Your order will be packed on the same day and, as soon as your package is shipped, you will get a shipment notification with a tracking number.
Due to COVID-19, there are extended delays in air mail delivery for international orders. Standard sea mail delivery is currently the only available option for delivery to Canada, Israel, New Zealand and Malaysia.
| Destination | Rest of the world | Costs (for orders below $64) |
|
Standard Delivery |
7-14 business days |
$7.00 |
|
Rush Delivery |
2-5 business days |
$20.00 |
| Destination | Hong Kong | Costs (for orders below $64) |
|
Rush Delivery |
2-3 business days |
$3 (Bulk oil is $10) |
Where does Coconut Matter ship to?
We are currently shipping Austria, Belgium, Bulgaria, China, Denmark, Finland, France, Indonesia, Japan, Malaysia, Netherlands, Norway, Poland, Philippines, Singapore, Spain, Sweden, Switzerland, Thailand, Taiwan, United Kingdom, USA, and Vietnam only, and within Hong Kong. Shipping to all other countries are suspended due to the pandemic. We are constantly updating this list.
How about custom and taxes ?
Orders may be subject to import taxes, customs duties, and/or fees imposed by the destination country. Please look up your country's duty regulations to see if duties apply to your order. Coconut Matter does not have any responsibility on these additional charges that may apply.
Why is the tracking number not showing up?
For international destinations, local postal service will provide delivery status only when your order arrives at its destination country. For local shipping, Hong Kong Post will send SMS to your phone if collection is required.
If your tracking number isn’t updating or working at all, please email us.
How can I edit my shipping address?
You may edit your shipping address in "My Account". If your order is shipping to an incorrect address, email us within 24hours with correct address.
Where does my order ship from?
During the COVID19 pandemic, we pack and ship orders directly from our workshop in Hong Kong.
