Delivery
How fast is shipping?
We ship SAME DAY on every order. FREE shipping for $65 and more
Due to limited flights during the COVID 19 pandemic, we are currently shipping within Hong Kong and USA only, shipping to all other countries are suspended until international postal service become available again.
| Destination | Delivery | Costs (for orders below $64) |
|
Hong Kong |
1-2 business days |
$3.00 |
|
USA |
2-5 business days |
$5 |
As soon as your package is shipping, you will get a shipment notification with a tracking number. Delays may occur during the Coronavirus pandemic.
Where does Coconut Matter ship to?
Due to limited flights during the COVID19 pandemic, we are currently shipping within Hong Kong and USA only, shipping to all other countries are suspended till international postal service become available again.
How about custom and taxes ?
Orders may be subject to import taxes, customs duties, and/or fees imposed by the destination country. Please look up your country's duty regulations to see if duties apply to your order. Coconut Matter does not have any responsibility on these additional charges that may apply.
Why is the tracking number not showing up?
For international destinations, local postal service will provide delivery status only when your order arrives at its destination country. For local shipping, Hong Kong Post will send SMS to your phone if collection is required.
If your tracking number isn’t updating or working at all, please email us.
How can I edit my shipping address?
You may edit your shipping address in "My Account". If your order is shipping to an incorrect address, email us within 24hours with correct address.
Where does my order ship from?
During the COVID19 pandemic, we pack and ship orders directly from our workshop in Hong Kong or our fulfilment centre in Florida, USA.