Are your products vegan?
Absolutely! Nature has an abundance of wonderful botanical and mineral ingredients – there is no need to reach out to our friends in the animal kingdom
Do you test on animals?
No, we don’t need to!
Our products are made from natural ingredients from plants, seeds, fruits, trees to minerals, and are within COSMOS standards. By its very nature, our products are safe and not harmful to you or the environment.
We use the products ourselves. Family and friends happily volunteer themselves for our first round of product efficacy testing. Before product launch, customers are invited to use the product, submit a survey, which feed amazing intelligence for the final product tweaks.
How do I know if I have allergies to your products?
We have full disclosure of our ingredients. If you have a history of sensitivities or not sure of your allergies, it’s best to perform a skin test. If you experience itching, redness, burning sensation, bump or any irritation - stop immediately.
What is the shelf life of your product?
We recommend using our natural products within 6 months of opening.
Will my product melt/dry/freeze/expire/etc.?
We’ve done thorough testing to make sure our products can withstand all types of weather. However, If the product is subjected to excessive heat or cold for short periods of time, it may result in a crystallization, and/or thicker or thinner texture. It will not impact the product’s efficacy. We recommend you use our products 6 months after opening for best product quality, we think you’ll love them so much that this wouldn’t even be an issue.
What is the number on the bottom of my product?
This is the batch number. We use this to track the products we make, including tracing each ingredient back to its manufacturer. Get in touch if you want to know the manufacture date associated with your batch number.
Why does your product contain palm oil?
Yes, we do use derivatives of palm oil but - as with all our natural ingredients - we only source from 100% fully sustainable suppliers.
We are grateful you care for the environment as much as we do and thank you for allowing us to explain our philosophy about palm oil. It is not the fault of the palm but more the responsibility of the farmer.
For us, encouraging environmental responsibility is critical. Crops such as Avocado and Coconut have an ever-increasing global demand - palm is only the first victim. We, as a brand owner and consumer, should be supporting sustainable farmers. If they know they are supported for their environmental responsibility they, like us, will be able to continue to supply sustainable natural ingredients to like-minded consumers
Even though RSPO is not yet perfect, we should all be helping to make it better and not just boycotting the palm without giving the opportunity to those who are trying to make the situation better.
How can I find out more information about a product?
You can learn all about our products on their individual product pages. If you have any other questions, please send us an email us. .
Where can I buy your products in stores?
Our products are available at selected stores. Please check here for a list of our authorised retailers. If your favorite store is not on the list, perhaps you could suggest them to get in touch with us!
How can I receive free samples of Coconut Matter products?
Average cost of our products is less than three cups of Starbucks coffee. Sampling is one of the major waste in the beauty industry. Just think of all the small sized products in your bathrooms and the landfills. Plus we think you’ll love our products and would buy a full-sized anyway.
Make sure to Become an Ambassador to enjoy special promotions to try our products.
When is the next product launching?
We’ll be coming out with new product soon— make sure to join CocoTribe to get the latest updates and more!
I want to talk to someone about your products or share an idea.
Our customers matter more than anything to us. Your feedback truly helps us to improve our formulas, packaging and overall experience.
Feel free to and you will get a quick and personal reply from us.
Now, if you want to tell the world about our work we have enabled for you a section for our CocoTribe to write a review.