Terms and Conditions – Coconut Matter

Terms and Conditions

Terms and Conditions of Use
for the Coconutmatter Products and Services



The website www.coconutmatter.com (the "website") is managed by Coconut Matter Limited,Room C6, 4/F, E-Tat Factory Building, 4 Hueng Yip Road, Wang Chuk Hang, Aberdeen, Hong Kong(doing business as “Coconutmatter” or the "Company"). Throughout the present document, the terms “we”, “us”, “Coconutmatter” and “our” refer to Coconut Matter Limited, including all information, products, tools and services available from this website to you, the user, conditioned upon your acceptance of all Terms, Conditions, Policies and Notices stated here.

Any new products, features or services which are added to the current website shall also be subject to these Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our webstore is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


The parties and their legal representatives guarantee that they have the authority and capacity to enter into this agreement.

Furthermore, you represent that you are at least the age of majority in your state or province of residence, and, if there is the case, you have given your consent to allow any of your minor dependents to use this site.


This agreement constitutes a legal, valid, and binding obligation, enforceable against the parties according to its terms.


To the maximum extent permitted by applicable law, nothing in this document will:

-           limit or exclude your liability or misinterpretation of the information presented on the website;

-           limit any of your liabilities in any way that is not permitted under applicable law;

The limitations and exclusions of liability set out in this section and elsewhere in this disclaimer:

(a) are subject to the preceding paragraph;

(b) will govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer.


"Visitor" means any person who visits the websites but does not create an account with us.

"User" means the person who created an account with us and made a purchase of a product;

"Registration" or "Register"​ means the procedure of creating a user account on our website;

"​Purchase​" means the contract under which the User acquires and pays a product found on our website;


These Terms and Conditions regulate the transmission by the users of coconutmatter.com and our acceptance of an order relating to products on our website.

Coconutmatter offers products for sale available to its adult users exclusivelyon the coconutmatter.com website, which is its e-commerce business services. Only users are able to buy our products, so creation of an account is compulsory. The account will be created either before the first order, or during the first order.

Coconumatter reserves the right not to accept purchase order proposals received from users who are not "consumers", and any other order proposal that does not comply with its business policy. In such situation, Coconutmatter will inform the user that the order has not been accepted.

The orders transmitted to us and the returns made by the users must match with normal consumer needs. Coconutmatter reserves the right to monitor the number of order and returns.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

The access to and use of coconutmatter.com, including viewing web pages, communication with us, downloading product information and making purchases on the website are carried out by our users exclusively for personal purposes which should in no way be connected to any trade, business or professional activity. You will be the only one liable for your use of our website, we will not be considered liable for any use of the website and its contents by any of its users that is not compliant with the laws and regulations in force in your territory.

Coconutmatter will accept no responsibility whatsoever for any damage resulting from inaccessibility to website services or from damage caused by corrupt files, viruses, omissions, errors, service interruptions, unauthorized access, data alteration, content deletion, failure and/or malfunction of the user's electronic equipment, problems with the network, with providers or telephone and/or data transmission connections.

The users are responsible for maintaining the confidentiality and the proper use of their personal information, including the credentials for accessing restricted services.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


To execute a contract of sale for one or more products on coconutmatter.com, you must fill out the online purchase order form and send it electronically to the us, following the relevant instructions.

Before sending your order proposals, we ask that you carefully read these General Terms and Conditions. We will also provide you with a summary of the main characteristics of each product ordered and its unit price (including all applicable fees and taxes), the type of payment you may use to purchase each product, shipping methods for the purchased products, shipping and delivery costs, our information, address and how to contact us, and the timeframe within which we – once the order has been accepted – will deliver the products.

Your order is irrevocable regarding the purchaseof the products.

Upon submission of the order you will receive an email message confirming receipt of your order. This email is an acknowledgement that we have received your order. The contract shall be deemed concluded when we accept your order proposal, sowe will send you a second email confirming the acceptance of the order and the dispatch of the products.

You may access your order form in the My Orders section.


Payment of the price of the products and the costs of their shipping and delivery must be made using one of the methods indicated on the order form. Under no circumstances will you be charged more than the cost incurred by Coconutmatter relative to the payment method chosen by you.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

In the case of payment by credit/debit card, all details (for example, card number or expiration date) will be sent via an encrypted protocol, without third parties having any access whatsoever thereto. These details will not be used by us except for carrying out procedures relevant to your purchase, or issuing refunds in the case of returns, subsequent to the exercise of your right to return, or for reporting cases of fraud on coconutmatter.com to the police. The price for the purchase of products and the costs for their shipping and delivery as indicated on the order form will be charged to your account at the moment in which the purchased products are shipped.


For information about product shipping and delivery procedures, please visit the Customer Care section.


Here at Coconutmatter we aim to provide high quality goods that are free from any faults or damages. If you are not entirely satisfied with your purchase, please contact us – we are here to help.

If you would like to return an item to us, please email care@coconutmatter.com within seven (7) of receipt of order. Please inform us first before sending the products back in its original packing to us. If we are not informed of the return, the item may not be properly identified. This may result in a delay with addressing your concerns or processing any refund.

Given the specifics of the products sold, you are not allowed to return the products if they are opened or used. Also, you are not permitted to exchange or to replace purchased products with other products.

The return expenses will be charged to you. We kindly recommend you use registered post or courier with tracking service for returning products. If you decide to return products using a shipping method other than the one indicated here, you may have to pay the return shipping costs upfront and you will be responsible for any loss or damage to the products during transit.

The right to return the product shall be deemed correctly exercised if the following conditions have been fully met:

  1. The right to return has been correctly exercised within fifteen (15) days of receiving the products;
  2. The products have not been opened or used;
  3. The identification tag with the disposable seal is still attached to the products as it constitutes an integral part of the product;
  4. The products are returned with their original, undamaged, packaging;
  5. The products are handed over to the courier within the timeframes set out in this section

Coconut Matter will check whether the products returned comply with the terms and conditions indicated in this section.If the right to return has been exercised in accordance with the terms and conditions indicated above, we will send you an e-mail confirming the acceptance of the returned products and will refund the amount paid for purchasing the products according to the terms and procedures set out, within fourteen (14) days from acceptance. We will refund you using the same payment method you used for purchasing the returned products, unless you have expressly agreed with us on a different payment method and under the condition that you will not be subject to any additional charge as a consequence of the refund.

In case your return does not comply with the terms and conditions set out in this section you will not be entitled to any refund of the amount paid. We will inform you via e-mail if your return is not accepted. Within 14 days of the e-mail sent informing you that the return has not been accepted, you may choose, at your own expense, to have the products sent back to you in the conditions they were returned to us.


Our services are made available online to our customers through the www.coconutmatter.com/ website.

The materials on the Coconut Matter website are provided “as is”. Coconut Matter provides no warranties whatsoever, of any kind, be they expressed or implied. Furthermore, Coconut Matter does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the services.

We reserve the right but are not obligated, to limit access to our services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. All descriptions of services and products are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Undergoing contracts are not subject to change or discontinuance, any modification will regard only the future contracts.


Unless otherwise stated, the users hereby acknowledge and agree that Coconut Matter Limited owns or have licensed the intellectual property rights for all materials and services, including, but without limitation to, copyrights, patents, trademarks, and trade secrets, works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos and any other material published on coconutmatter.com, including menus, web pages, graphics, colors, schemes, tools, the website's fonts and design, diagrams, layouts, methods, processes, functions and software which are part of coconutmatter.com, and are protected by copyright and by all other intellectual property rights of Coconut Matter. The User's possession, access, and use of our services do not transfer to the User, or to any third party, any rights, title, or interest in or to such intellectual property rights.

Users must not, without prior written consent from Coconut Matter Limited:

-           Republish material from http://coconutmatter.com/

-           Sell, rent or sub-license material from http://coconutmatter.com/

-           Reproduce, duplicate or copy material from http://coconutmatter.com/

-           Redistribute content from http://coconutmatter.com/

The individual authors of works published on coconutmatter.com are entitled at any time to claim the authorship of their work and to object to any distortion or any other modification of the works, including any damage to the works which may harm their honor or reputation.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms and Conditions.


Certain content, products and services available via our service may include materials from third-parties.Coconutmatter.com may contains hyperlinks ("links") to other websites which are in no way connected or affiliated to us.

We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

Coconut Matter neither controls nor performs monitoring operations of these websites and their content, and thus we may not be held liable for the content of these sites and the rules adopted by them, including as concerns your privacy and the processing of your personal data during your navigation. We ask that you pay attention when you connect to these websites through the links provided. We are also not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


The present Terms and Conditions are to be viewed as a whole, together with our Privacy Policy document. Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy please access the corresponsive section on our website.


You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of our Services.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Coconut Matter Limited, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless Coconut Matter Limited and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These Terms and Conditions and any separate agreements whereby we provide you services and products shall be governed by and construed in accordance with the laws of Hong Kong.


You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Questions about the Terms and Conditions should be sent to us at care@coconutmatter.com.

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