Product FAQ's

Absolutely! Nature has an abundance of wonderful botanical and mineral ingredients – there is no need to reach out to our friends in the animal kingdom

No, we don’t need to!
Our products are made from natural ingredients from plants, seeds, fruits, trees to minerals, and are within COSMOS standards. By its very nature, our products are safe and not harmful to you or the environment.

We use the products ourselves. Family and friends happily volunteer themselves for our first round of product efficacy testing. Before product launch, customers are invited to use the product, submit a survey, which feed amazing intelligence for the final product tweaks.

We have full disclosure of our ingredients. If you have a history of sensitivities or not sure of your allergies, it’s best to perform a skin test. If you experience itching, redness, burning sensation, bump or any irritation - stop immediately.

We recommend using our natural products within 6 months of opening.

We’ve done thorough testing to make sure our products can withstand all types of weather. However, If the product is subjected to excessive heat or cold for short periods of time, it may result in a crystallization, and/or thicker or thinner texture. It will not impact the product’s efficacy. We recommend you use our products 6 months after opening for best product quality, we think you’ll love them so much that this wouldn’t even be an issue.

This is the batch number. We use this to track the products we make, including tracing each ingredient back to its manufacturer. Get in touch if you want to know the manufacture date associated with your batch number.

Yes, we do use derivatives of palm oil but - as with all our natural ingredients - we only source from 100% fully sustainable suppliers.

We are grateful you care for the environment as much as we do and thank you for allowing us to explain our philosophy about palm oil. It is not the fault of the palm but more the responsibility of the farmer.

For us, encouraging environmental responsibility is critical. Crops such as Avocado and Coconut have an ever-increasing global demand - palm is only the first victim. We, as a brand owner and consumer, should be supporting sustainable farmers. If they know they are supported for their environmental responsibility they, like us, will be able to continue to supply sustainable natural ingredients to like-minded consumers

Even though RSPO is not yet perfect, we should all be helping to make it better and not just boycotting the palm without giving the opportunity to those who are trying to make the situation better.

You can learn all about our products on their individual product pages. If you have any other questions, please send us an email us. .

Our products are available at store locator. If your favorite store is not on the list, perhaps you could suggest them to get in touch with us!

Average cost of our products is less than three cups of Starbucks coffee. Sampling is one of the major waste in the beauty industry. Just think of all the small sized products in your bathrooms and the landfills. Plus we think you’ll love our products and would buy a full-sized anyway.

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Our customers matter more than anything to us. Your feedback truly helps us to improve our formulas, packaging and overall experience. Feel free to email us. and you will get a quick and personal reply from us.